DoorDash – Milkshakes & Heartaches By Nick Ball

Director's Works

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Director Nick Ball returns to the nocturnal world of DoorDash with two sharply observed films inspired by the stranger true stories shared online by delivery drivers. Created with Toronto agency Hard Work Club and produced by OPC, The Hills Have Udders and Milkshakes & Heartaches find comedy and eeriness in the quiet hours, when most people have gone to bed. One follows a Dasher to an isolated woodland property; the other turns a routine diner pickup into a melodrama of longing, exhaustion and unbridled desire. The films mark Ball’s second collaboration with the agency for the Canadian food delivery platform, following last year’s superb Your Door to More, choreographed by Ryan Heffington. This time, the Dasher is both protagonist and witness: a calm, curious presence briefly passing through stories already in progress. The campaign is built around a simple insight. The nighttime world can be unpredictable, strange and occasionally surreal – but Dashers move through it so customers can stay comfortably at home.

The Hills Have Udders

Nighttime’s a trip. Dashers take it for you.

The line became both the ending of the films and a guiding principle for the work. The creative challenge was not to make the source material stranger, but to approach it with a precise mix of craft, curiosity and empathy – qualities that have long defined Nick’s filmmaking.

The director and Hard Work Club built each world through highly specific choices: a hard, deliberate swallow, an egg left to simmer, the uninhibited tangle of an elderly couple kissing in a booth. The stranger the situation became, the more naturalistically it was treated, and nobody inside these worlds behaves as though they’re in on a joke. The Dasher is simply trying to complete the order and move on.

Milkshakes & Heartaches

Supporting characters were treated not as visual punctuation but as people with histories, relationships and private emotional lives, with small gestures and fleeting interactions suggesting entire stories without requiring explanation.

The comedy comes from the tension between the hyperbolic nature of each situation and the complete sincerity with which the characters inhabit it.